Post by Denis-NFA on Oct 17, 2019 18:14:58 GMT 7
I came across this article today which unfortunately is only available in American situations but just imagine how wonderful it would be in Australia!
techcrunch.com/2019/10/16/avoid-waiting-on-hold/
For Skip Waiting On Hold, DoNotPay built out a database of priority and VIP customer service numbers for tons of companies. For legality, if you opt in to recording the exchanges, the app automatically plays a message informing both parties they’ll be recorded. A human voice detection system hears when a real agent picks up the phone, and then rings your phone. It’s like having customer service call you.
techcrunch.com/2019/10/16/avoid-waiting-on-hold/