Post by Banker on Aug 3, 2012 3:06:32 GMT 7
Minister says Centrelink call centres need more staff
1 August 2012, 2:13pm
Senator the Hon Kim Carr, Minister for Human Services Senator the Hon Kim Carr, Minister for Human Services
Our campaign to increase permanent staffing levels in Centrelink Call has a welcome new supporter: Senator Kim Carr, the Minister for Human Services.
Yesterday, Senator Carr publicly acknowledged what DHS has been hitherto denying – that we need more staff to meet the community’s growing demand for call centre services. Read the Minister’s press release.
Time for permanent jobs and a lasting solution
The Minister’s comments represent a major step forward. There can be no more denials from Management that an understaffing problem exists. It’s now time to shift our focus on securing permanent improvements for Centrelink staff and our communities – specifically through an increase in permanent staffing levels in call centres – rather than another band-aid solution of rolling over short-term temporary contracts.
What we want
A halt to the reductions to Centrelink call centre staffing levels.
The additional $206 Million in this year’s budget to be spent on securing permanent call centre jobs as intended.
Temporary contract positions be declared permanent and advertised internally for current temps to apply for, after redeployed staff have been considered for positions.
That DHS commit to a comprehensive review with the CPSU of call queue times and service standards to establish an adequate permanent staffing level that properly meets community needs.
What next?
Over the next few weeks CPSU delegates will be organising workplace meetings and activities as part of our campaign to deliver real solutions to the chronic understaffing problems in Centre Call. Our first priority is to secure additional permanent jobs and opportunity for the 667 temporary staff whose contracts expire at the end of August to apply for them internally before being advertised externally. We are seeking your support for an action plan to achieve this goal.
Members make it happen - join the union and get involved
Our ability to deliver results and make a real difference to the working lives of Centrelink Call Centre is built on our shared membership. Put simply, the more people that join CPSU and work together to advance the interests of staff, the better our chances of success.
www.cpsu.org.au/agency/news/29152.html
1 August 2012, 2:13pm
Senator the Hon Kim Carr, Minister for Human Services Senator the Hon Kim Carr, Minister for Human Services
Our campaign to increase permanent staffing levels in Centrelink Call has a welcome new supporter: Senator Kim Carr, the Minister for Human Services.
Yesterday, Senator Carr publicly acknowledged what DHS has been hitherto denying – that we need more staff to meet the community’s growing demand for call centre services. Read the Minister’s press release.
Time for permanent jobs and a lasting solution
The Minister’s comments represent a major step forward. There can be no more denials from Management that an understaffing problem exists. It’s now time to shift our focus on securing permanent improvements for Centrelink staff and our communities – specifically through an increase in permanent staffing levels in call centres – rather than another band-aid solution of rolling over short-term temporary contracts.
What we want
A halt to the reductions to Centrelink call centre staffing levels.
The additional $206 Million in this year’s budget to be spent on securing permanent call centre jobs as intended.
Temporary contract positions be declared permanent and advertised internally for current temps to apply for, after redeployed staff have been considered for positions.
That DHS commit to a comprehensive review with the CPSU of call queue times and service standards to establish an adequate permanent staffing level that properly meets community needs.
What next?
Over the next few weeks CPSU delegates will be organising workplace meetings and activities as part of our campaign to deliver real solutions to the chronic understaffing problems in Centre Call. Our first priority is to secure additional permanent jobs and opportunity for the 667 temporary staff whose contracts expire at the end of August to apply for them internally before being advertised externally. We are seeking your support for an action plan to achieve this goal.
Members make it happen - join the union and get involved
Our ability to deliver results and make a real difference to the working lives of Centrelink Call Centre is built on our shared membership. Put simply, the more people that join CPSU and work together to advance the interests of staff, the better our chances of success.
www.cpsu.org.au/agency/news/29152.html