Cw: suicide, Centrelink induced despair
Mar 26, 2020 8:04:12 GMT 7
latindancer, nomadic, and 1 more like this
Post by bear on Mar 26, 2020 8:04:12 GMT 7
Cw: suicide, Centrelink induced despair
What everyone who has had to deal with Centrelink in the last 10 years wants you to know right now is:
Centrelink has ALWAYS been woeful to deal with. MyGov has always crashed. People have always been given the wrong or different information when they speak to various staff.
People's applications for payments took weeks and weeks or months and months to process before.
The system was absolutely DESIGNED to frustrate and demoralize people! It's DESIGNED to make people want to give up.
This Government looked the other way after over 2k suicides following Robo Debts. They STILL haven't ceased it or taken any responsibility for driving people to despair.
I have been saying this stuff for at least 5 years.
Don't assume that this is ONLY because of the unprecedented demand for assistance. It's because it's impossible to utilize the system as it's been DESIGNED in a time of crisis like this.
Watching Patricia Karvelas Journalist on ABC yesterday reading out a letter from a woman who was upset at having to spend 1 and half hours on the phone only to be told to go online or into an office?! 😂😂
Not to be awful, but that was almost like comedy to me. Only an hour and half? Just one phone call? That's absolute standard practice for Centrelink on a good day. I was thinking to myself, "Damn.. that's actually impressive considering the demand" 😅
I've lost it in a Centrelink office after being bounced around between phone, Centrelink and my JSP for almost 48hrs trying to fix a suspended payment. Because my car was in the carpark with not enough fuel to even drive me home.
Let's all remember that Centrelink missed 55 million calls LAST YEAR.
And that last week, MyGovs total capacity was 6k customers at any one time. And that, with a snap of their fingers, the government increased it tenfold.
m.facebook.com/story.php?story_fbid=2637696976500320&id=1415019052101458
What everyone who has had to deal with Centrelink in the last 10 years wants you to know right now is:
Centrelink has ALWAYS been woeful to deal with. MyGov has always crashed. People have always been given the wrong or different information when they speak to various staff.
People's applications for payments took weeks and weeks or months and months to process before.
The system was absolutely DESIGNED to frustrate and demoralize people! It's DESIGNED to make people want to give up.
This Government looked the other way after over 2k suicides following Robo Debts. They STILL haven't ceased it or taken any responsibility for driving people to despair.
I have been saying this stuff for at least 5 years.
Don't assume that this is ONLY because of the unprecedented demand for assistance. It's because it's impossible to utilize the system as it's been DESIGNED in a time of crisis like this.
Watching Patricia Karvelas Journalist on ABC yesterday reading out a letter from a woman who was upset at having to spend 1 and half hours on the phone only to be told to go online or into an office?! 😂😂
Not to be awful, but that was almost like comedy to me. Only an hour and half? Just one phone call? That's absolute standard practice for Centrelink on a good day. I was thinking to myself, "Damn.. that's actually impressive considering the demand" 😅
I've lost it in a Centrelink office after being bounced around between phone, Centrelink and my JSP for almost 48hrs trying to fix a suspended payment. Because my car was in the carpark with not enough fuel to even drive me home.
Let's all remember that Centrelink missed 55 million calls LAST YEAR.
And that last week, MyGovs total capacity was 6k customers at any one time. And that, with a snap of their fingers, the government increased it tenfold.
m.facebook.com/story.php?story_fbid=2637696976500320&id=1415019052101458