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Post by flyingsolo on Mar 4, 2021 16:53:56 GMT 7
welfarerights solicitor rang me in the evening today. i was told that she has been talking to centrelink internally regading my wife cancellation but she was told still under investigation.......probably centrelink dont wanna tell its a mistake done by one of their staff. i am not sure. but the local office lady said they will back pay her if her pension not showing on my wife account by friday morning call back dsp and ask them again.
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Post by flyingsolo on Mar 4, 2021 17:08:28 GMT 7
tasjo i had to report every two weeks on her account how much and how many hours i have done. otherwise they dont pay. i am not much concern about back as long as they restored her payments back because its crucial for us to survive without struggling. i dont know what solicitor meant by talking internerlly. maybe the solicitor talking to someone higher in centrelink. i personally dont think it will be fixed by friday because link to report still not there. i am logging to my wife account twice per day
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Post by tasjo on Mar 4, 2021 18:17:11 GMT 7
Flyingsolo- welfare rights and federal mps usually have a direct contact to Centrelink, which is probably what they meant by speaking to someone internal.
Hopefully welfare rights will be able to fix this asap.
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Post by flyingsolo on Mar 5, 2021 8:44:51 GMT 7
TASJO AND BEAR, i have contacted fedaral mp as well but call went on her message box. so its friday they havent fixed it yet. hmmmmm...so waiting when they restore it does my wife have to agree for a job plan? she is almost 40 and our child is 9yrs. before they didnt bother her for anything no interviews or any obligations. will it be the same? any ideas?
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Post by tasjo on Mar 5, 2021 9:20:01 GMT 7
I would wait till you know why it got cancelled before looking into anything further flyingsolo.
It doesnt hurt to be the squeaky wheel, particularlt not with the federal mp and centrelink. I would be ringing again today and every day until I had a response and/or the payment was reinstated.
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Post by nomadic on Mar 5, 2021 21:46:55 GMT 7
If possible I would go into the office of your MP in person. From experience they may lie to you about any phone calls or emails. Not received, person you spoke to no longer works here and other fob offs and lies. Get the names of people you speak to.
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Post by flyingsolo on Mar 6, 2021 13:23:48 GMT 7
yes i will. but unfortunately they dont let anyone in without making an appointment. only way to make an appointment is call them or email them. this is centrelink fault innitially they must fix this without hasseling me. they cant breach their policy which stated in their website. i did complaint twice online too but no answer. when solicitor called them she was told still they inverstigating. so from 19th of feb still investigating.......
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Post by nomadic on Mar 6, 2021 21:28:47 GMT 7
yes, they will have all the excuses under the sun to put you off. Lies and fob offs is what they are experts at. There are 2 Julies who work here. Which one did you talk to before? It is pure evil deceit as to how we are treated in so many ways. Please just persist as best you can to beat them at their own game. The bureaucratic games they play must be defeated by outlasting them at their own game. It is the only way sadly.
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Post by tasjo on Mar 7, 2021 8:30:36 GMT 7
With the MP I would contact again on Tues if no payment has come through and request an urgent appointment.
Tell them you are in severe financial hardship due to your wifes DSP not being received and that you need their help to contact Centrelink urgently. The MP has a direct contact to Centrelink, similar to welfare rights.
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Post by flyingsolo on Mar 7, 2021 10:50:31 GMT 7
YES i understand. this time i will email them soon. because i called once and left a voice message. i cant beleive centrelink take so long to fix the mistake done by them. they call them as human services but unfortunately they make things harder for vulnerable people.
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Post by bear on Mar 7, 2021 13:37:52 GMT 7
YES i understand. this time i will email them soon. because i called once and left a voice message. i cant beleive centrelink take so long to fix the mistake done by them. they call them as human services but unfortunately they make things harder for vulnerable people. That's the sad reality of the situation flyingsolo . The good news is you've now become aware of how the hierarchy view their clients; with disdain and with little empathy. In the defence of Centrelink's remaining public service employees, I think your problems would more than likely have arisen from a mistake made by one of their poorly trained private contractors. These are mostly sourced from multinational companies, some with an appalling record of managing people empathetically; in prisons, off shore detection etc. and yes, now in human services as well. Cheers bear
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Post by flyingsolo on Mar 7, 2021 14:17:40 GMT 7
hi Bear, sometimes i think they done it on purpose. because it all happened when i applied for a low income healtcare card for myself. when i applied it i used my account and i didnt even touch my wife account. mine got rejected. in the same time they sent a letter to both our accounts stated your disability support pension has been rejected. then after few days they sent two low income healthcare cards to both our names. my wife had a pensioner card. in card wife, me and child all of our names printed. now funny thing is, new cards have the same expiry date which had on my wife pensioner card.
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Post by nomadic on Mar 7, 2021 21:52:05 GMT 7
I now strongly believe it is total incompetence for the most part that causes many of their mistakes. Criminal neglect even. But then they cover them up to both stop themselves from looking incompetent and to stop any compensation claims. And as in my case these cover ups can go the very top politicians and Centrelink manager Hank Jongen. But you may like to call his office on 02 6155 7788. ask to speak to him as he encourages you to call him with any problems. He has never said a truthful word in his life so don't expect much but still worth a try.
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Post by flyingsolo on Mar 8, 2021 3:59:05 GMT 7
thnak you very much bear. it is worth trying every single way. because i am really struggling to servive now
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Post by bear on Mar 8, 2021 7:53:42 GMT 7
thnak you very much bear. it is worth trying every single way. because i am really struggling to servive now Thanks flyingsolo it was nomadic suggesrion but, never mind. In most Centrelink posts Hank Jongen, Centrelink's manager asks customers to call him with any problems. He must have a really big office with a heck of a lot of staff. Cheers bear Hank's pH number: 02 6155 7788
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