Lost Credit Card Experience

[Banjo]

A visitor lost his Commonwealth Bank card this week, He'd left here and rang me to see it he's left it in a shop where he made a purchase and offered the card and decided to use cash when there was a 500B charge.
He had other money sources so I advised him to cancel it immediately and looked up the number.

This is on the CommBank site.. Call us 24/7 on [phone] (reverse the call charges) to report any lost or stolen CommBank cards. An Australian consulate can also help if you need it.

The person who answered was not only extremely unhelpful but said it ws the wrong number and gave him.... [phone] to ring.

[bear]

I think I would've rang them back hoping for a different operator, then asked to be transferred to complaints.

Hope they've got it sorted! Cheers 🐻

[Banjo]

Jun 24, 2023 10:36:56 GMT 7 bear said:

I think I would've rang them back hoping for a different operator, then asked to be transferred to complaints.

Hope they've got it sorted! Cheers 🐻

I've made a complaint anyway, he was also having issues with "Global roaming" on his phone where he could not hear me if I rang him... it was ok if he called me, and could not ring his son in Australia at all.
In the end I rang his son who could not cancel the card but the bank temporarily blocked it.

[nomadic]

Jun 24, 2023 8:35:47 GMT 7 Banjo said:

A visitor lost his Commonwealth Bank card this week, He'd left here and rang me to see it he's left it in a shop where he made a purchase and offered the card and decided to use cash when there was a 500B charge.
He had other money sources so I advised him to cancel it immediately and looked up the number.

This is on the CommBank site.. Call us 24/7 on [phone] (reverse the call charges) to report any lost or stolen CommBank cards. An Australian consulate can also help if you need it.

The person who answered was not only extremely unhelpful but said it ws the wrong number and gave him.... [phone] to ring.

500 baht charge? The shop or bank? If shop I would have walked as I thought that stuff stopped a decade or more ago.