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Post by chris on Apr 28, 2012 16:02:17 GMT 7
i had my first trip overseas last year ,told cl i was going for 13 weeks and a few days later got a letter saying they would pay me while i was away but they compleatly stuffed up all the dates so i rang them and sorted it all out a few days later got a letter saying they would pay me for 13 weeks ,but yes you guessed it on week 11 they stoped my payments and cut me off dsp,but i again rang them and they put me strait back on no real dramars but my payments were a bit mucked up for a month untill it all got sorted out again dont you just love centrelink,i do. im going again next month so i expect it will all happen again. they can not be trusted .
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Post by Banker on Apr 28, 2012 16:07:43 GMT 7
i had my first trip overseas last year ,told cl i was going for 13 weeks and a few days later got a letter saying they would pay me while i was away but they compleatly stuffed up all the dates so i rang them and sorted it all out a few days later got a letter saying they would pay me for 13 weeks ,but yes you guessed it on week 11 they stoped my payments and cut me off dsp,but i again rang them and they put me strait back on no real dramars but my payments were a bit mucked up for a month untill it all got sorted out again dont you just love centrelink,i do. im going again next month so i expect it will all happen again. they can not be trusted . That's true "You can not trust Centrelink"' |
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Post by lynne on Apr 28, 2012 17:55:34 GMT 7
We are learning the hard way to be vigilant in all our dealings with C/L. Double check everything take nothing for granted even to the extent that you consider they should be knowing what they are doing.
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Post by Banjo on Apr 28, 2012 18:45:12 GMT 7
Make sure you can check your bank account online and log into it every payday.
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Post by lynne on Apr 28, 2012 19:27:44 GMT 7
My payment normally clicks over at 2am and many times I have been at the ATM machine ten past 2 to grab me money and run in case they take it back......
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Post by Banjo on Apr 28, 2012 19:47:30 GMT 7
Chortle... when they back paid me last year I had it out of the bank and into my pocket before you could blink... but... they cannot touch your bank account without a court order.
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Post by chrisnouy on May 1, 2012 6:44:19 GMT 7
I contacted centre link International by Phone five times about my pension being cut off.
The first guy was offhand and also gratuitously insulted my wife-- asked if the baby we are having is mine
H e didn't record the call either but I complained repeatedly and he has now been traced I await an apology
Meanwhile after getting hold of a "team leader" they agreed to reinstate my pension agreeing that the forms-PMOD- they sent to my wife were inappropriate but that they had no others. Their problem not mine!! I asked for section 24 to be applied and he agreed that my pension should not be cut. Then they cut it and took out all the "overpayments since February"
They told me that section 24 cannot apply as i have money in the bank
This totally contradicts the single pensioner assets test where i am well within bounds
I rang today and demanded an immedaite appeal and they promised to ring me back today
I will ring tomorrow to advise that i have sent my wife back to her p[arents and no longer live in a married relationship They seem totally unfamiliar with the term common sense
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Post by Banker on May 1, 2012 7:23:10 GMT 7
Chris, One thing you must do it get a copy of your file under the FOI, it takes 28 days after you apply but then you will be able to see any mistakes they C/L have made or where they have changed information. This will help you with any appeal.
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Post by Banker on May 1, 2012 7:37:41 GMT 7
The first guy was offhand and also gratuitously insulted my wife-- asked if the baby we are having is mineThey wonder why people get violent with Centrelink staff  ?
This is a good reason to tape any phone calls you have with Centrelink.
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Post by Banker on May 1, 2012 7:43:35 GMT 7
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Post by spaceyone on May 1, 2012 7:50:29 GMT 7
I don't think the direct link works. Try this one, to the FOI page at Human Services. The link is in the section titled "How to Make an FOI" request. www.humanservices.gov.au/corporate/freedom-of-information/You should request your recrods, Chris. I always say, when their staff are really rude to you, they are hiding something, and trying to scare you away. |
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Post by spaceyone on May 1, 2012 7:57:55 GMT 7
The first guy was offhand and also gratuitously insulted my wife-- asked if the baby we are having is mineThey wonder why people get violent with Centrelink staff ?
This is a good reason to tape any phone calls you have with Centrelink. Yes, they treat us like shit, then scream bloody murder when you even raise your voice back to them. Now, because of their lies, millions are to be spent on security to protect them from us. Who protects us from them? You posted a story once, where one of their staff had happily asked a lady how long it was going to be until she died, as he had to work out whether or not to book a JCA interview for her. My nurse friend said that a nurse would be fired immediately, if they spoke to a sick person like that. Centrelink staff should could learn some manners and integrity from their customers, if they stopped looking down on them for long enough . |
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Post by Banker on May 1, 2012 8:09:27 GMT 7
The link I gave spacey is the direct link to the form, it works fine on my computer.
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Post by anotherdsp on May 1, 2012 9:52:13 GMT 7
to chrisnouy,i cannot beleive the comment they made about your baby,god if they said in person i would have knocked the guy out before i even knew it!!(but i donot condone violence it would just be a reaction!!) well i learnt my lesson an bought a digital voice recorder(on the advice of this site!!) i am sorry you were insulted in such a way. i would have rung the ombudsman straight away!!
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Post by Banker on May 1, 2012 10:39:51 GMT 7
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?