Post by Banjo on Sept 6, 2011 6:53:23 GMT 7
Almost Half Of Centrelink Interactions Now Done Online
Tanya Plibersek posted Monday, 5 September 2011
Almost half of Centrelink’s seven million customers now prefer the convenience of doing their business online, Minister for Human Services, Tanya Plibersek, said today.
Ms Plibersek said this represented an increase of 120% on the same time last year.
“Because Centrelink serves a third of the Australian population, our main focus is to continually improve the speed and efficiency of the service we offer our customers,” said Ms Plibersek.
“Our new online and telephone self-service options give people the convenience of accessing government payments when and where it suits them.”
As far as telephone services went, Ms Plibersek said up to 800 customers each day were registering for Centrelink’s personal voice authentication system, enabling them to complete secure transactions over the phone.
Ms Plibersek said new self-service options also extended to Medicare and the Child Support Agency, which together with Centrelink formed part of the Human Services portfolio from July 1.
In the financial year to April 2011, almost one in three Medicare patient claims and nine out of 10 bulk billing claims were submitted electronically.
Child Support’s online services are also being improved. From early September, CSAonline will be improved to include new menu information and a personalised home page containing key account information.
All the agencies can now be accessed by a single website (www.humanservices.gov.au) and phone number (13 24 68).
Ms Plibersek said HumanServices customers no longer had to visit a government office to complete the tasks including:
* Claiming a family payment;
* Completing a rent review;
* Requesting a replacement card;
* Updating personal details;
* Claiming a Medicare rebate;
* Accessing immunization history;
“These new self-service options will free up departmental staff to help people, including the long term unemployed, mentally ill and homeless people, who require intensive support.”
www.alp.org.au/federal-government/news/almost-half-of-centrelink-interactions-now-done-on/
Tanya Plibersek posted Monday, 5 September 2011
Almost half of Centrelink’s seven million customers now prefer the convenience of doing their business online, Minister for Human Services, Tanya Plibersek, said today.
Ms Plibersek said this represented an increase of 120% on the same time last year.
“Because Centrelink serves a third of the Australian population, our main focus is to continually improve the speed and efficiency of the service we offer our customers,” said Ms Plibersek.
“Our new online and telephone self-service options give people the convenience of accessing government payments when and where it suits them.”
As far as telephone services went, Ms Plibersek said up to 800 customers each day were registering for Centrelink’s personal voice authentication system, enabling them to complete secure transactions over the phone.
Ms Plibersek said new self-service options also extended to Medicare and the Child Support Agency, which together with Centrelink formed part of the Human Services portfolio from July 1.
In the financial year to April 2011, almost one in three Medicare patient claims and nine out of 10 bulk billing claims were submitted electronically.
Child Support’s online services are also being improved. From early September, CSAonline will be improved to include new menu information and a personalised home page containing key account information.
All the agencies can now be accessed by a single website (www.humanservices.gov.au) and phone number (13 24 68).
Ms Plibersek said HumanServices customers no longer had to visit a government office to complete the tasks including:
* Claiming a family payment;
* Completing a rent review;
* Requesting a replacement card;
* Updating personal details;
* Claiming a Medicare rebate;
* Accessing immunization history;
“These new self-service options will free up departmental staff to help people, including the long term unemployed, mentally ill and homeless people, who require intensive support.”
www.alp.org.au/federal-government/news/almost-half-of-centrelink-interactions-now-done-on/