Post by Banjo on Sept 23, 2011 16:22:31 GMT 7
Oh frabjous day, callooh callay he chortled in his joy
Centrelink’s service delivers awards
Centrelink call centres and their employees have again proven themselves to be among the best in Australia.
The Centrelink call network has been recognised in two award categories in the Government Contact Centre Excellence Awards, announced recently in Sydney.
Latrobe call centre won the 2011 award for the Best Government Contact Centre with over 30 full-time equivalent employees.
Centrelink’s call operations received an honourable mention in the Most Innovative Project category for its dedication to improving self service processes and encouraging customers to use these options.
Centrelink General Manager, Hank Jongen, said these awards recognise the achievements of contact centres and individuals at the cutting edge of the contact centre industry.
“Centrelink has 25call centres around the country, many of which are in regional communities. They have answered in excess of 28 million calls last financial year, making this the largest single-purpose call centre operation in the country,” Mr Jongen said.
“Our call centre operations provide services to the Australian community, including specific services for customers in regional and remote communities, Indigenous Australians and people from non-English speaking backgrounds.
“In addition to servicing its regular customers, Centrelink call centres are integral in supporting Australians in times of crisis. Most recently this was illustrated during the floods and cyclone which devastated many parts of the Australian community earlier this year.”
As well as their success at the Government Contact Centre Excellence Awards, a number of Centrelink’s call centre sites and employees have been successful in the state based Australian Teleservices Association (ATA) Awards, and have progressed to contest the National ATA awards on 23 September, 2011.
“I congratulate all Centrelink’s state winners for going above and beyond the call of duty and providing excellence in service to the Australian public and I wish them luck in the upcoming ATA awards later this month,” Mr Jongen said.
www.humanservices.gov.au/corporate/media/media-releases/2011/2011-09-20-centrelinks-service-delivers-awards
Centrelink’s service delivers awards
Centrelink call centres and their employees have again proven themselves to be among the best in Australia.
The Centrelink call network has been recognised in two award categories in the Government Contact Centre Excellence Awards, announced recently in Sydney.
Latrobe call centre won the 2011 award for the Best Government Contact Centre with over 30 full-time equivalent employees.
Centrelink’s call operations received an honourable mention in the Most Innovative Project category for its dedication to improving self service processes and encouraging customers to use these options.
Centrelink General Manager, Hank Jongen, said these awards recognise the achievements of contact centres and individuals at the cutting edge of the contact centre industry.
“Centrelink has 25call centres around the country, many of which are in regional communities. They have answered in excess of 28 million calls last financial year, making this the largest single-purpose call centre operation in the country,” Mr Jongen said.
“Our call centre operations provide services to the Australian community, including specific services for customers in regional and remote communities, Indigenous Australians and people from non-English speaking backgrounds.
“In addition to servicing its regular customers, Centrelink call centres are integral in supporting Australians in times of crisis. Most recently this was illustrated during the floods and cyclone which devastated many parts of the Australian community earlier this year.”
As well as their success at the Government Contact Centre Excellence Awards, a number of Centrelink’s call centre sites and employees have been successful in the state based Australian Teleservices Association (ATA) Awards, and have progressed to contest the National ATA awards on 23 September, 2011.
“I congratulate all Centrelink’s state winners for going above and beyond the call of duty and providing excellence in service to the Australian public and I wish them luck in the upcoming ATA awards later this month,” Mr Jongen said.
www.humanservices.gov.au/corporate/media/media-releases/2011/2011-09-20-centrelinks-service-delivers-awards
