Aussie stranded on island after Jetstar flight cancelled
Sept 27, 2022 3:40:57 GMT 7
Banjo and JJJ88 like this
Post by bear on Sept 27, 2022 3:40:57 GMT 7
Aussie stranded on island after Jetstar flight cancelled
A Jetstar passenger had to sing for her own supper after the budget airline left her stranded at a remote resort without any money.
Edit Pali, a trained opera singer, should have been celebrating her 50th birthday in Phuket with her husband, instead it turned into a working holiday when her flight home was cancelled.
Pali belted out ballads from breakfast, lunch and dinner for five days before the Aussie budget airline found her a flight home.
"I had a couple of other lyrics for the Jetstar special edition," Pali said.
"I'm a tough chook but I cried, I really cried.
"We're just average people, we don't make a lot of money, so for us to go away to Thailand for a week to a luxury resort, that was a big enough chunk into our savings."
Jetstar offered Pali compensation of $30 a day for meals and $150 a day for accommodation, but the money is yet to arrive.
Cancellations continue to plague Jetstar, with hundreds of passengers stuck overseas venting their anger and frustration.
"I wouldn't call them Jetstar, I'd call them no star," said Gary Harrison, whose 10 day holiday turned into 17 when his flight was cancelled.
Harrison and wife Tracie, who were also stranded in Phuket, had to fend for themselves for seven days before getting a return flight.
"We had a bit of money on the housing loan that we could draw back on. We didn't want to do it," he said.
His wife had to call her boss to say she wouldn't make it back to work on time.
The couple had to pay extra to keep their dogs in boarding kennels and for extra expenses like parking at the airport.
"We're very pissed off just how they've handled it - never again, they've lost us," Harrison said.
Self-funded retirees Karen Moran and Peter Lea, from Tasmania, got so desperate to return home from their Phuket holiday they forked out $11,000 for last minute business flights with rival Singapore Airlines.
"Jetstar told us they could get us a return flight until the 24th of September, which was another 10 days," Lea said.
"With the logistics of it all, we weren't quite sure when we would get home.
"And if we did stay, what accommodation we could get for that period too."
He said the apartment they were staying at had already been booked out.
"The day they wanted us to come back was the day before we were booked on the Spirit of Tasmania to go over to Melbourne and we couldn't cancel that trip," Lea said.
"It put a lot of pressure on both of us."
The couple claim the level of compensation they received was inadequate and want further payment.
Statement by a Jetstar spokesperson:
No airline wants to see its customers disrupted and we do everything we can to avoid delays and cancellations.
Unfortunately, our Boeing 787 fleet was recently impacted by a number of unexpected issues requiring engineering work, including damage caused by debris on the runway, a lightning strike, a bird strike and supply chain delays to source a spare part from the United States, which significantly affected our international network.
We understand how frustrating delays and cancellations are, especially for those taking a long-awaited holiday, and we sincerely apologise to customers who are impacted by these unavoidable changes to their schedule.
Our teams work around the clock to get passengers on their way as soon as possible and we provide a range of support including help to cover accommodation and meals costs as well as other reasonable expenses.
Our engineering team have been working hard to address these issues and return all the 787 aircraft to service as quickly as possible however, we will always put safety ahead of schedule.
Background of specific customer experiences:
Edit and Tibor Pali's expense claim is due to be paid September 2022 27.
Peter Lea and Karen Moran were reaccommodated on the next available flight however, opted to accept a full refund for their flights and arrange their own alternative flights. We are reaching out to confirm the customer's payment details and the full refund for their flights will be processed soon after.
Tracie and Gary Harrison were reaccommodated on next available flights using our automated rebooking system which displays available seats in real time. As other customers alter their travel plans, upcoming seat availability may change. Our customer team is reaching out to Mr and Mrs Harrison to see what further support we can provide.
amp.nine.com.au/article/04c064ba-f60c-43dd-8ba8-640595f8ddc9
A Jetstar passenger had to sing for her own supper after the budget airline left her stranded at a remote resort without any money.
Edit Pali, a trained opera singer, should have been celebrating her 50th birthday in Phuket with her husband, instead it turned into a working holiday when her flight home was cancelled.
Pali belted out ballads from breakfast, lunch and dinner for five days before the Aussie budget airline found her a flight home.
"I had a couple of other lyrics for the Jetstar special edition," Pali said.
"I'm a tough chook but I cried, I really cried.
"We're just average people, we don't make a lot of money, so for us to go away to Thailand for a week to a luxury resort, that was a big enough chunk into our savings."
Jetstar offered Pali compensation of $30 a day for meals and $150 a day for accommodation, but the money is yet to arrive.
Cancellations continue to plague Jetstar, with hundreds of passengers stuck overseas venting their anger and frustration.
"I wouldn't call them Jetstar, I'd call them no star," said Gary Harrison, whose 10 day holiday turned into 17 when his flight was cancelled.
Harrison and wife Tracie, who were also stranded in Phuket, had to fend for themselves for seven days before getting a return flight.
"We had a bit of money on the housing loan that we could draw back on. We didn't want to do it," he said.
His wife had to call her boss to say she wouldn't make it back to work on time.
The couple had to pay extra to keep their dogs in boarding kennels and for extra expenses like parking at the airport.
"We're very pissed off just how they've handled it - never again, they've lost us," Harrison said.
Self-funded retirees Karen Moran and Peter Lea, from Tasmania, got so desperate to return home from their Phuket holiday they forked out $11,000 for last minute business flights with rival Singapore Airlines.
"Jetstar told us they could get us a return flight until the 24th of September, which was another 10 days," Lea said.
"With the logistics of it all, we weren't quite sure when we would get home.
"And if we did stay, what accommodation we could get for that period too."
He said the apartment they were staying at had already been booked out.
"The day they wanted us to come back was the day before we were booked on the Spirit of Tasmania to go over to Melbourne and we couldn't cancel that trip," Lea said.
"It put a lot of pressure on both of us."
The couple claim the level of compensation they received was inadequate and want further payment.
Statement by a Jetstar spokesperson:
No airline wants to see its customers disrupted and we do everything we can to avoid delays and cancellations.
Unfortunately, our Boeing 787 fleet was recently impacted by a number of unexpected issues requiring engineering work, including damage caused by debris on the runway, a lightning strike, a bird strike and supply chain delays to source a spare part from the United States, which significantly affected our international network.
We understand how frustrating delays and cancellations are, especially for those taking a long-awaited holiday, and we sincerely apologise to customers who are impacted by these unavoidable changes to their schedule.
Our teams work around the clock to get passengers on their way as soon as possible and we provide a range of support including help to cover accommodation and meals costs as well as other reasonable expenses.
Our engineering team have been working hard to address these issues and return all the 787 aircraft to service as quickly as possible however, we will always put safety ahead of schedule.
Background of specific customer experiences:
Edit and Tibor Pali's expense claim is due to be paid September 2022 27.
Peter Lea and Karen Moran were reaccommodated on the next available flight however, opted to accept a full refund for their flights and arrange their own alternative flights. We are reaching out to confirm the customer's payment details and the full refund for their flights will be processed soon after.
Tracie and Gary Harrison were reaccommodated on next available flights using our automated rebooking system which displays available seats in real time. As other customers alter their travel plans, upcoming seat availability may change. Our customer team is reaching out to Mr and Mrs Harrison to see what further support we can provide.
amp.nine.com.au/article/04c064ba-f60c-43dd-8ba8-640595f8ddc9
