NAB closing all Citibank accounts Feb '24

[mulloway]

Hi Guys - NAB who now own Citibank Australia - are shutting down all Australian Citibank accounts in February, 2024 and those accounts will be replaced with an NAB Classic Banking Account. I know there are a few members here that have their Pension deposited into CitiAustralian accounts as it was a great card to have. Can we open up a discussion on this ....

[dswau]

Dec 4, 2023 22:23:29 GMT 7 mulloway said:

Hi Guys - NAB who now own Citibank Australia - are shutting down all Australian Citibank accounts in February, 2024 and those accounts will be replaced with an NAB Classic Banking Account. I know there are a few members here that have their Pension deposited into CitiAustralian accounts as it was a great card to have. Can we open up a discussion on this ....

No more free wine!


www1.citibank.com.au/nab/transactions-savings?tab=transactions-and-savings

[bear]

Thanx for bringing this to the Forum's attention mulloway .

I received the email below yesterday and presume any members in the same situation will do so too. Cheers 🐻

Details about your NAB Classic Banking account

Hi Bear,

Welcome to your NAB Classic Banking account.

In September 2023, we sent you a Summary of Changes and Variation Notice including details relating to moving your Citibank Plus Transaction Account ending in 9864 to a NAB Classic Banking account. You can also find this information at nab.com.au/cititransaction.

Your NAB Classic Banking account is now active and ready for you to start moving your banking to this account, including transferring your funds.

If you have not transferred your funds from the Citibank Plus Transaction Account to your NAB Classic Banking account on or before 23 February 2024, we will transfer those funds for you on 24 February 2024.

Your Citibank Plus Transaction Account and Citi Debit Mastercard will be closed on 24 February 2024, and the NAB Classic Banking account and NAB Visa Debit card will continue.

Your NAB Classic Banking account details

BSB: 0XX-XXX
Account number: XXXXXXXXXX
NAB ID: XXXXXXXX

To start using the NAB Classic Banking account

Register for online banking via the NAB app or through NAB Internet Banking
You may register for online banking via the NAB app or through NAB Internet Banking

To download the NAB app
If you would like to manage the NAB Classic Banking account online, you can download the NAB app. You'll find more information on the NAB app and how to download at nab.com.au/nabapp.

You can check and update your details and communication preferences within the NAB app.

To access NAB Internet Banking
You can also manage the NAB Classic Banking account online through NAB Internet Banking at nab.com.au/IB.

Start using your NAB Visa Debit card once you receive it

Your NAB Visa Debit card will be mailed to your postal address between 21 November 2023 and 27 January 2024.

We previously advised that we will not be mailing NAB Visa Debit cards to overseas postal addresses. We have listened to feedback, and we will be mailing the NAB Visa Debit card to your postal address, whether it is in Australia or overseas.

If we have your mobile number, we will send you a text when the NAB Visa Debit card is on its way and is ready to be used. Once you get that text, the digital card will be ready within the NAB app and you can then save this to your digital wallet and start using it (you do not have to wait for the card to arrive). You'll find information on setting up your digital wallet at nab.com.au/digitalpayments.

Set up or re-establish PayID
Set up or re-establish your PayID

PayID is a quick and easy way to share your account details. You can find out more at nab.com.au/payid.

If you'd like to transfer your PayID to your NAB Classic Banking account on or before 23 February 2024 you can find out how at nab.com.au/cbintro.

If you don't transfer your PayID on or before 23 February 2024, your PayID on your Citi branded account will be deregistered, and you will no longer be able to receive PayID transactions to the Citibank Plus Transaction Account from 24 February 2024. You may re-register for PayID via NAB Internet Banking or the NAB app on your NAB Classic Banking account.

To set yourself up before the Citibank Account and Citi Debit Mastercard are closed on 24 February 2024:

You should do the following, so they are in place by 24 February 2024.

Transfer funds from the Citibank Plus Transaction Account

You can transfer all or part of the funds to the NAB Classic Banking account on or before 23 February 2024, or wait for us to do this for you on 24 February 2024.

Set up inward payments
Set up salary payments and inward payments

We're unable to help you set up the following for your account, so you'll need to do these yourself.

Your salary
Update your account details with your employer by advising them of your NAB Classic Banking account details using our salary transfer form at nab.com.au/salarytransfer.

Other inward payments (such as government payments, Medicare, dividends etc.)
Contact the relevant department, agency or third-party provider and provide your NAB Classic Banking account details.

Inward international payments
You'll need to advise each payer to update your account details to the NAB Classic Banking account and NAB's SWIFT Code: NATAAU3303M. We cannot do this for you. You'll find more information at nab.com.au/osreceive

Review and update outgoing payments from the Citibank Plus Transaction Account
Review and update your outgoing payments from your the Citibank Plus Transaction Account to your NAB Classic Banking account

You will find a letter in NAB Internet Banking which provides a list of direct debit arrangements and periodical/recurring payments on your Citi branded account for the previous 13 months. For instructions on how to view your letter visit nab.com.au/cbintro.

Payment types that won't be included in the letter are international inwards and outwards, cheque inwards and outwards, payments made through OSKO inwards and Real Time Gross Settlement inwards and outwards.

Direct debits which we will update for you

We will update the below direct debit arrangements from your Citibank Plus Transaction Account to your NAB Classic Banking account to take effect from 24 February 2024:
Direct debits to Citi branded home loans
Direct debits to Citi branded credit cards and Citi branded personal lending accounts
Direct debits to other non-NAB branded credit cards and other non-NAB branded products issued by the NAB Group.1
Direct debits that you need to update

Unfortunately, we're unable to update any other direct debits for you (e.g. utilities, insurance payments, toll operators etc.), and you'll need to do this yourself if you would like the direct debits to continue from 24 February 2024. More information on updating direct debits can be found at nab.com.au/switchpayments.

Update outgoing scheduled payments using NAB Internet Banking and/or the NAB app

We're unable to update any outgoing scheduled payments set up from your Citi branded account for you. You'll need to do this yourself if you'd like these payments to continue from 24 February 2024. This includes:
One off and recurring outgoing scheduled 'Pay Anyone' payments to a BSB and Account Number payee (this includes payments to Citi branded account(s) and account(s) with other Australian Financial Institution(s))
One off and recurring scheduled BPAY® payments (any payments to a BPAY® Biller code and Customer Reference Number)
You'll find a guide on creating scheduled payments at nab.com.au/schedulepayments. For further information on setting up regular payments, visit nab.com.au/regularpayments.

Your Domestic Payee list from Citi Online will be moved to NAB Internet Banking and the NAB app (this includes any saved domestic BPAY® payees and BSB and account numbers) between 21 November 2023 and 12 December 2023, and available from that time.

Before you move your payments, please ensure that you have sufficient funds in your Citibank Plus Transaction Account to meet payments to be made from that account up to and including 23 February 2024, and that you have sufficient funds in your NAB Classic Banking account at the relevant time, to meet your payments to be made from that account.

If you are a Government Concession Card holder
If you are a Government Concession Card holder, please call us on 1300 135 777 ([phone] from overseas).

Set up international payees on NAB Internet Banking or the NAB app
If you would like to set up international payees on NAB Internet Banking or the NAB app, you can find out more information at nab.com.au/ostransfers.

Want more details and guides on how to do the above?

Visit nab.com.au/cbintro

Complimentary purchase protection insurance

Your NAB Visa Debit card comes with access to complimentary purchase protection insurance. This feature is not available for purchases made using your Citi Debit Mastercard. Visit nab.com.au/ccinsurancechanges to learn more and to access the NAB Card Insurance Policy Information Booklet which sets out eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits.2

Stay safe online

We're doing more than ever online, so it's important to protect yourself. See NAB's top tips for staying safe online at nab.com.au/security

We're here to help

We've set up a dedicated team to ensure that your accounts are successfully migrated and that you’re supported at every step.

If you have any questions, visit nab.com.au/cbintro or call us on 1300 135 777 ([phone] from overseas). We're available weekdays 8am to 7pm and weekends 9am to 6pm AEST/AEDT.

Thanks,
NAB

[itsmylife08]

Hi there

Thanks to Bear, Dswau, and Mulloway for bringing this matter to my attention, obviously I was aware of what was going on but was unaware of the timeframe for change.

I went through a similar process last year and it was an absolute nightmare some members would be aware of what happened. It was a long drawn-out process that took about 4 months in total, I won't bore you with the details.

Once again I wish you all well and hope it's plain sailing this time around for all concerned.

Take care and best wishes Itsa

[itsmylife08]

Hi guys

Just a quick question, lets hope its not too silly. Are the details on this generic letter from NAB my account details, and will I have to supply Centrelink with them also, in order to receive my forthnightly DSP Payment.

I'm assuming Citibank have already passed on certain details to NAB in order to have received this email.Receiving the card before the account closure due date will be key for me, otherwise it will be a repeat of last years fiasco!!! Any other advice may prove helpful...

Cheers Itsa

[mulloway]

itsmylife08

My understanding when reading the eMail is that salary or Government payments need to be set up again for the new NAB account. So shortly before the 24th of February you will need call Centrelink international and give them the BSB and account number for the new NAB account so your payments can go there.

You can call NAB on [phone] to make sure your new card is being sent to your Philippines address.

When calling Australia setting up a Skype unlimited subscription for Australia is good. Starts from £2.55 per month for unlimited calls to landlines. Globe also does a package for calls to Aussie.

You could also try linking your accounts to Remitly www.remitly.com/au/en/philippines and that way you can withdraw your funds at Palawan Pawnshop. With Remitly you dont need the Physical card, just the account number and some ID like a Passport.

[bear]

I believe the details in your email are your actual banking details itsmylife08  Cheers 🐻

Also from the email:- Set up inward payments

We're unable to help you set up the following for your account, so you'll need to do these yourself.

Other inward payments (such as government payments, Medicare, dividends etc.)

Contact the relevant department, agency or third-party provider and provide your NAB Classic Banking account details.

[bear]

G'day all; the strangest thing happened over night.

I received two messages claiming to be from NAB concerning a request to cancel my SMS authentication service, followed by the second, stating my authentication service details have been changed and if I didn't request either to call them urgently on 1300 651 656.



Googling the number it appears genuine..... but that's how cloned numbers are meant to look. The messages came through a service called T CLOUD.

"If you don't have an SMS security-registered phone number, call the NAB Internet Banking Support Team on 1300 651 656 in Australia, (or [phone] from overseas) Monday to Friday, 7:00am to 9:00pm (AEST/AEDT) and Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)."

www.nab.com.au/about-us/security/connectid-your-digital-identity#:~:text=If%20you%20don't%20have,00pm%20(AEST%2FAEDT).

STRANGE, firstly because they were sent to one of my Thai pH nos. Secondly, because I've not been in contact with NAB regarding these changes or for anything else regarding this transition from Citibank for that matter.

My intention is to let them transfer my princely sum of $7.00 on 24 February '24, and then forget all about it as I haven't used my Citibank account in five years. I found it to be too much trouble out in the sticks.

Has anyone else received these messages?  Cheers 🐻

[itsmylife08]

Not as yet bear, and I checked my email accounts just moments ago. Like you, I've done nothing as yet regarding the transfer of funds from Citibank whom I've been with for at least 10 years, before that, I was with Westpac. I'll keep you in the loop mate...

Cheers Itsa   

[Denis-NFA]

Has anyone else received these messages? Cheers 🐻

Wait till you get an email from the supposed US IRS (their tax dept) telling you about your refund... lol

With Citi being a US banking conglomerate I'm sure there are all sorts of scams attempted all the time.

I'm with BankWest and they are continuously warning about scams but none of their emails ever asks me to respond to the email.

I'm sure all the other Australian banks would be the same and BankWest are owned by Commonwealth Bank anyway.

[bear]

Dec 18, 2023 17:51:47 GMT 7 Denis-NFA said:

Has anyone else received these messages? Cheers 🐻

Wait till you get an email from the supposed US IRS (their tax dept) telling you about your refund... lol

With Citi being a US banking conglomerate I'm sure there are all sorts of scams attempted all the time.

I'm with BankWest and they are continuously warning about scams but none of their emails ever asks me to respond to the email.

I'm sure all the other Australian banks would be the same and BankWest are owned by Commonwealth Bank anyway.

Sorry, off topic but........ Denis-NFA  I regularly receive emails from the US IRS & Treasury, Janet Yellen, Warren Buffett, UN etc. asking for my personal details so that they can deposit extraordinarily large sums of money to me. One the other day took the cake...... Name, Passport Info & nearest airport; so they could send me tickets to some tax haven to sign official paperwork to settle up. It's not gonna cost you a brass razoo until you arrive!!

Thankfully they go to my spam folder and occasionally before I delete it I check to see if there's any deliverable email addys and say hi...... I asked the tax haven mob if they get many takers and whether they were harvesting organs!! Email delivered.... No response. 🤣

Yes ; ANZ tells me everytime I login to beware of scams/mers

Yet despite trying to resolve an issue with a C/C since May I've still not had any joy. I tried Visa, PayPal & GooglePay through eBay today for small $2-4 purchases. It was working fine until my card expired last May and I added my new one. Twice now the bank's told me it's been resolved....... 

Yet today I received an email re my C/C, advising interest rates were going up last September with a different number ending in xxx other than mine and to email "[e-mail]" if I thought the email was suss. I also haven't received any statements since September.

Anyone having dramas with any Aussie banks; you're not on ya Pat Malone.......must be time to have another crack at them by Secure Mail and hope I don't need to  fly off anywhere in the meantime. Cheers 🐻

[Denis-NFA]

bear

No Nigerian Princesses! Tell them to lift their game and you want photos.

I use Hotmail/Outlook for email and they have a reporting function that I use all the time now for every bit of junkmail I receive.

[itsmylife08]

Hi did anyone make the changeover  from Citi to NAB as yet, are there any pitfalls? I just received my NAB card today it's nice and flashy 

I hope you can share your experiences with me, in that way, so that I may avoid some pitfalls.

Did you do anything which you would change if you had the chance? If  I activate the NAB card does that deactivate my Citi card? Or would it be wise to leave just a few $$$ in the account to be on the safe side I'm sure that you get my drift.

Any advice would be greatly appreciated.

Cheers Itsa 

[genx]

Get an HSBC Everyday Global Account instead if you ever intend on using a card overseas.

[bear]

Jan 9, 2024 20:58:48 GMT 7 itsmylife08 said:

Hi did anyone make the changeover  from Citi to NAB as yet, are there any pitfalls? I just received my NAB card today it's nice and flashy 

I hope you can share your experiences with me, in that way, so that I may avoid some pitfalls.

Did you do anything which you would change if you had the chance? If  I activate the NAB card does that deactivate my Citi card? Or would it be wise to leave just a few $$$ in the account to be on the safe side I'm sure that you get my drift.

Any advice would be greatly appreciated.

Cheers Itsa 

If you have not transferred your funds from the Citibank Plus Transaction Account to your NAB Classic Banking account on or before 23 February 2024, we will transfer those funds for you on 24 February 2024.

My understanding is that in February; see quote, any money left in the Citibank account will be automatically transferred and the account will be no more Itsa.

I'm not doing anything at all as my NAB card will be being delivered to an Australian address.  Cheers 🐻