|
|
Post by mspurple on May 3, 2024 11:58:17 GMT 7
So I finally reluctantly signed up for a mygov account as I needed to update some information and was not able to drive the hour and a bit to centrelink like I usually do and I was not sure when I would be up for it as I had a stomach infection and a fractured bone in my hand at the time. And OH my what a saga that was... apparently I have no clue what my youngest childs name is or they do not exist, the same flaming issues with my own name and details so it took quite a few days of trying and trying again to set up an account (this is where I should have listened to my inner voice and stopped and just went in to the office) which now seems like a great joke and waste of time.
So I finally sign up and update all my info with the help of my son and all was ok till nearly a month later when I receive a letter telling me my rent assistance is cut off as I did not submit information (which I did and I had hit the button for a receipt/record too which I can not find anywhere in the stupid site) but my son says there is a record of my submitting it and it is the same information he submitted and he has no issues at all with all his info being updated.
So we sat and re sent the documents again to which the site told us they had already been submitted and my son says if I do not get an email from them the day after submitting it that there will be no change... Of course I did not get an email confirming all is good or any other email from them.
Does this now mean I have to go see them anyway?
No use calling from what I see and hear as you never get through and it seems that I got sucked in and signed up for another of these stupid faceless services so I could kick myself for even more of this conforming to crap new ways of doing things that never work lol
|
|
|
|
Post by Denis-NFA on May 3, 2024 14:40:58 GMT 7
mspurple"May their chooks turn into emus and kick their dunny door in" is always a good curse. Cassowaries might do an actual better job though.
|
|
|
|
Post by bear on May 4, 2024 5:17:41 GMT 7
mspurple has your rent assistance definitely been stopped? If so has it as yet, been reinstated? I guess the only way to know for sure is to wait until payday and then do your best to rectify it if required, by one of the three methods available. Personally, provided you're well enough, over the counter with a real live human being is possibly the best one. My own experiences with myGov indicate that it is designed in a way where clients are actually being used as data entry operators, so it's little wonder things don't line up. I don't ever recall receiving an email after doing any updates, though I do remember seeing somewhere they don't send emails because they're not regarded as being secure. Oh; and even though I always advise my movements, twice in the last six years Centrelink has not had any record of me being overseas, despite the fact my pay goes into an overseas bank account every four weeks. The whole thing appears to be just one big shambles. Cheers 🐻
|
|
|
|
Post by Banjo on May 4, 2024 7:15:59 GMT 7
mspurple"May their chooks turn into emus and kick their dunny door in" is always a good curse. Cassowaries might do an actual better job though. May the fleas of a thousand camels infest their armpits. |
|
|
|
Post by mspurple on May 6, 2024 5:56:00 GMT 7
mspurple "May their chooks turn into emus and kick their dunny door in" is always a good curse. Cassowaries might do an actual better job though. May the fleas of a thousand camels infest their armpits. I love this curse and the chook one was pretty good too lmao, I have only ever heard one other person use the camel flea curse but they mentioned another hairy area to be infested lol. bear The amounts listed for my next pay are without RA, will wait and see what happens when my next pay goes in and if it not right I will go in and see them. |
|
|
|
Post by nomadic on May 6, 2024 20:11:26 GMT 7
Years ago they asked for my email. Then, yes they later told me they do not email as not secure. Never ever had one from them.
|
|
|
|
Post by mspurple on May 7, 2024 5:36:18 GMT 7
I do not think he meant a personal email from them, just a notification email that the account had been accessed or whatever. I have a few emails from them for this sort of stuff.
|
|
|
|
Post by mspurple on May 7, 2024 5:51:49 GMT 7
Had an email notification, checked my account and there was a change to my nest payment amount (back to what it should be) so I am assuming they finally accepted my rent info.
Can't believe for all these years they have been telling me the online stuff makes it easier to submit info- I can honestly say the only time I recall having to resubmit the same info again and again was info I believe they deliberately "lost" for my DSP application and now this rent certificate.
Not too sure I will bother using the online thing again, it is so much easier seeing them face to face, plus getting them to do it means I am not doing their job- so over this self serve crap.
|
|
|
|
Post by bear on May 7, 2024 8:12:39 GMT 7
Had an email notification, checked my account and there was a change to my nest payment amount (back to what it should be) so I am assuming they finally accepted my rent info. Can't believe for all these years they have been telling me the online stuff makes it easier to submit info- I can honestly say the only time I recall having to resubmit the same info again and again was info I believe they deliberately "lost" for my DSP application and now this rent certificate. Not too sure I will bother using the online thing again, it is so much easier seeing them face to face, plus getting them to do it means I am not doing their job- so over this self serve crap. GOOD; seems as though you've dodged that long trip to the office this time at least mspurple. Cheers 🐻 |
|
|
|
Post by mspurple on May 9, 2024 9:16:30 GMT 7
Hmmm it seems they did not give me my full RA for yesterdays pay for some reason and it does not look like the missing portion will be paid going by the list of up coming payments.
|
|
|
|
Post by bear on May 9, 2024 10:20:35 GMT 7
Hmmm it seems they did not give me my full RA for yesterdays pay for some reason and it does not look like the missing portion will be paid going by the list of up coming payments. Edited..... |
|
